Privacy Policy

This Privacy Policy explains how personal data is collected, used, disclosed, and protected by casimba in connection with the use of the casimba.games website and related services. It applies to all players, visitors, and users interacting with our online casino platform. The effective date of this policy is June 1, 2025.

Who We Are

casimba is operated by White Hat Gaming Limited, a limited company registered under company number C73232. Our legal and registered address is:

Cornerstone Business Centre, Mosta, Malta.

We hold valid online gambling licenses issued by the following authorities:

Malta Gaming Authority (License number MGA/B2C/370/2017), valid through 2025, for B2C online gambling activities;
UK Gambling Commission (License number 000-052894-R-329546-001), valid through 2025.

For any questions or concerns relating to data protection, you may contact our Data Protection Officer (DPO) or Data Protection Department at:

Email: [email protected]
Official website: https://casimba.games

What Personal Data We Collect

casimba collects various categories of data to provide and improve our services, ensure regulatory compliance, and maintain security and responsible gaming practices. The categories of data collected include:

Personal Data: Full name, email address, postal address, phone number, date of birth, and identification documents required for verification;
Technical Data: IP addresses, device information, browser type and version, operating system, and log files related to your interactions with our website and services;
Payment Data: Bank account or credit/debit card details, transaction history, and billing information;
Behavioral Data: Betting history, game preferences, click patterns, session duration, and account activity to personalize your experience and detect fraudulent behavior;
Cookies and Similar Technologies: Information collected through cookies, web beacons, and tracking technologies that facilitate user authentication, functionality, analytics, and targeted advertising (where consented).

Legal Basis for Processing

casimba processes your personal data based on the following lawful grounds under applicable Canadian privacy laws and relevant international standards:

User Consent: Where required, for example, for marketing communications or use of certain tracking technologies;
Contractual Necessity: To establish and maintain your account, verify identity, process payments, and fulfill obligations arising from the services offered by casimba;
Legitimate Interests: Including fraud prevention, enhancing user experience, analytics, and maintaining platform security, provided that such interests do not override your privacy rights;
Compliance with Legal Obligations: To meet obligations such as Know Your Customer (KYC), Anti-Money Laundering (AML) regulations, tax and regulatory reporting requirements imposed by gaming authorities and government bodies.

Purpose of Processing

Your personal data is processed for the following purposes:

Providing and managing your access to casino services on casimba.games, including account creation, gameplay, payments, and withdrawals;
Improving the quality, functionality, and security of our platform and services;
Conducting marketing activities and sending promotional communications, subject to your consent and applicable laws;
Analyzing usage data for better service optimization and understanding player preferences;
Detecting, preventing, and responding to fraudulent activities, unauthorized access, and other security threats;
Complying with regulatory requirements and cooperating with appropriate authorities when required by law.

Disclosure & Sharing

casimba may disclose your personal data to certain third parties under strict confidentiality and security obligations for the purposes described above. Such recipients include, but are not limited to:

Payment Service Providers: To process deposits, withdrawals, and verify payment transactions;
Service Providers: Including technical support, hosting, data analytics, marketing, and customer support vendors;
Regulatory Authorities and Law Enforcement: Where required by applicable laws, licensing authorities such as the Malta Gaming Authority or UK Gambling Commission;
Affiliates and Advertising Partners: For marketing purposes, but only with your explicit consent where required;
Other Players or Public: Your username and game results may be displayed publicly within the platform as part of the gaming experience, but no personal data beyond that will be disclosed.

International Transfers

Your data may be transferred to and processed in countries outside Canada, including Malta, the United Kingdom, and the United States where casimba maintains offices or partners operate. In all cases, casimba ensures that appropriate safeguards are in place to protect your data, including but not limited to:

Standard Contractual Clauses approved by relevant data protection authorities;
Ensuring data recipients adhere to equivalent levels of data protection and confidentiality;
Compliance with applicable Canadian privacy laws and international data protection standards.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and contractual obligations. Our retention periods are as follows:

Personal Data: Retained for up to five (5) years after account closure or last interaction, unless longer retention is required or permitted by law;
Technical and Behavioral Data: Retained for up to five (5) years for security, fraud prevention, and analytics;
Payment Data: Retained in accordance with financial regulations and tax reporting requirements, generally up to five (5) years;
Cookies Data: Retained as per the duration specified by their respective expiration dates or until you delete or disable them.

You may request deletion of your personal data subject to applicable exceptions for legal or operational requirements.

Your Rights

Under applicable Canadian privacy laws and international standards, you have the following rights regarding your personal data processed by casimba:

Right of Access: You may request confirmation of data processing and access to your personal data;
Right to Correction: You may request rectification of inaccurate or incomplete personal data;
Right to Deletion: You may request erasure of your personal data where processing is no longer necessary or lawful;
Right to Restrict Processing: You may request limitation of data processing under certain conditions;
Right to Object: You may object to data processing based on legitimate interests or for direct marketing;
Right to Data Portability: You may request the transfer of your data to another service provider in a structured, commonly used format;
Right to Withdraw Consent: Where consent has been given, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via the details provided in the Complaints & Contacts section below.

Cookies & Tracking Technologies

casimba.games uses cookies and similar tracking technologies to enhance user experience, security, and analytics. The types of cookies used include:

Session Cookies: Temporary cookies that expire when you close your browser. They are essential for user authentication and enabling site functionality;
Persistent Cookies: Remain on your device for a predetermined period to remember preferences and provide personalized content;
Third-Party Cookies: Set by external services for analytics, advertising, or affiliate tracking, and used only with your consent where required.

You may manage or disable cookies through your browser settings or via the cookie management panel provided on the website. Please note that disabling certain cookies may affect the functionality and quality of the casimba experience.

Data Security

casimba employs robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Use of Secure Socket Layer (SSL) encryption to safeguard data transmission;
Data encryption and pseudonymization where feasible;
Strict access controls and authentication procedures limiting internal access to authorized personnel only;
Regular security audits and vulnerability assessments to identify and mitigate risks;
Ongoing staff training on data protection and privacy best practices.

Complaints & Contacts

If you have any questions or concerns regarding this Privacy Policy or our data processing activities, or if you wish to exercise your rights, you may contact our Data Protection Officer (DPO) at:

Email: [email protected]

Alternatively, you may use the contact form available on our website (URL currently not specified). We are committed to addressing and resolving any complaints promptly and transparently. If you are unsatisfied with our response, you have the right to submit a complaint to the relevant Canadian privacy supervisory authority.

Updates

casimba may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or technological developments. Any updates will be posted prominently on casimba.games, with the effective date revised accordingly. We encourage you to review this policy regularly to stay informed of how we protect your information.

Last updated: June 1, 2025.